Privacy Policy

Effective Date: May 21, 2025

This Privacy Policy applies to the Smartflow mobile application ("Application") developed by M/S Spinfocom ("Company", "we", "us", or "our"). By using the Application, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information to operate and improve our services:

• Personal Information: Your name, email address, phone number, billing/shipping address.
• Order Information: Details of products or services ordered, transaction history, and order-related preferences.
• Payment Information: Payment method details such as card type and masked card number, processed securely via our payment gateway partner. We do not store full card numbers or CVV codes on our servers.
• Usage Data: IP address, device information, browser type and version, app activity, pages viewed, and timestamps.
• Location Data: If you grant permission, we may collect your device’s location to provide location-based services (e.g., delivery location verification).

2. How We Use Your Information

• To process and fulfill your orders
• To facilitate secure payments via our payment gateway
• To provide and maintain the Application
• To send you order updates, reports, and notifications
• To offer customer support
• To improve features, performance, and user experience
• For fraud detection, prevention, and security monitoring
• To comply with legal and regulatory obligations

3. Payment Processing

Payments made through the Application are processed by secure third-party payment gateway providers compliant with PCI-DSS standards. We do not store or have access to your complete payment card details. Please refer to your payment provider’s privacy policy for further information.

4. Disclosure of Your Information

We may share your information in the following cases:

• With trusted service providers who perform services on our behalf under confidentiality agreements (e.g., payment processing, delivery services)
• When required by law, regulation, or legal process
• To protect and defend our rights, safety, or property
• In connection with a business transfer such as a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Services

We may use third-party services to operate our Application. These services have their own privacy policies and may collect and use information according to their terms.

• Google Play Services
• Razorpay (Payment Gateway)

7. Links to Other Sites

The Application may contain links to external websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.

8. Children's Privacy

We do not knowingly collect personal data from children under 13 years of age. If you believe your child has provided us with personal data, please contact us, and we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new "Effective Date." Continued use of the Application after changes means you accept the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: abhinay@spinfocom.co.in

Company: M/S Spinfocom