Refund & Return Policy

Effective Date: May 21, 2025

This Refund and Return Policy ("Policy") governs all orders placed via the Smartflow mobile application ("App") developed and maintained by M/S CAREBRO INNOVATORS PRIVATE LIMITED ("Company", "we", "us", or "our"). By using the App, you agree to the terms of this Policy.

1. No Refund Policy

All payments made through the Smartflow App are final and non-refundable. The Company does not provide any refunds for payments made via the App or through any other platform under any circumstances.

By placing an order and making a payment, you acknowledge and agree that:

• You have reviewed your order carefully before submission.
• You understand that once payment is completed, it cannot be reversed or refunded.
• The Company is not liable for user errors such as ordering incorrect quantities or products.

2. No Return Policy

Products sold and shipped through the Smartflow App are not eligible for return. Once an order has been confirmed, packed, and shipped, it is considered final.

Please note the following:

• Returns will not be accepted for any reason including but not limited to change of mind, incorrect product ordered, or surplus stock.
• All products are checked for quality and accuracy before dispatch.
• We strongly encourage distributors to verify order details before finalizing a purchase.

3. Damaged or Defective Products

While we do not accept returns, if you receive a product that is visibly damaged during shipping or is defective, you must report it within 48 hours of delivery. You may report the issue via email with photographic evidence.

Our team will review such cases at our discretion and may offer a suitable resolution, which may include a replacement or a credit note. Refunds will not be issued under any condition.

4. Contact Us

If you have any questions or concerns about this policy, you may contact us at:

Email: carebronandini@gmail.com

Company: M/S CAREBRO INNOVATORS PRIVATE LIMITED