• 8126591989
  • info@terawebservices.co.in
  • Agra | Noida

Privacy Policy

Effective Date: July 19, 2026

Privacy Policy for Smartflow

Smartflow (“App”) is owned and operated by Spinfocom (“Company”, “we”, “our”, or “us”).

At Spinfocom, we value your privacy and are committed to protecting the personal information of our users. This Privacy Policy explains how Smartflow collects, uses, stores, shares, and protects your information when you use our mobile application and related services.

By downloading, installing, or using Smartflow, you agree to the collection and use of information in accordance with this Privacy Policy.


1. Information We Collect

Depending on how you use Smartflow, we may collect the following types of information.

A. Personal Information

We may collect information such as:

  • Full Name
  • Mobile Number
  • Email Address
  • Company or Business Name
  • Billing and Shipping Addresses
  • Customer Code or Dealer Code
  • User Role
  • Profile Photo (if provided)

B. Business Information

As Smartflow is an order management platform, we may collect:

  • Orders placed through the App
  • Product selections
  • Quantities
  • Pricing (where applicable)
  • Delivery preferences
  • Order history
  • Payment status (if integrated)
  • Customer account information
  • Distributor information
  • Sales representative information

C. Device Information

We may automatically collect:

  • Device Model
  • Operating System
  • App Version
  • Device Identifier
  • IP Address
  • Language Settings
  • Time Zone
  • Crash Reports
  • Performance Logs

D. Usage Information

We may collect:

  • Login activity
  • Pages visited
  • Features used
  • Time spent within the App
  • Error logs
  • Diagnostic information

2. Permissions We May Request

Depending on the features enabled by your organization, Smartflow may request access to:

Camera

Used for:

  • Barcode scanning
  • QR code scanning
  • Capturing proof of delivery
  • Uploading product or document images

Storage / Photos

Used for:

  • Uploading images
  • Downloading invoices
  • Saving reports
  • Selecting files

Notifications

Used to send:

  • Order updates
  • Delivery notifications
  • Promotional notifications (where permitted)
  • System alerts

Location (Optional)

May be used for:

  • Delivery tracking
  • Route optimization
  • Attendance or visit verification
  • Territory management

Location is collected only when required by enabled business features and where permission has been granted.


3. How We Use Your Information

We use your information to:

  • Process customer orders
  • Manage products and inventory
  • Deliver services
  • Authenticate users
  • Provide customer support
  • Improve application performance
  • Generate reports
  • Prevent fraud and misuse
  • Monitor system health
  • Send important service notifications
  • Comply with legal obligations

4. Legal Basis for Processing

Where applicable under local laws, we process your information based on one or more of the following:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Protection against fraud and abuse

5. Data Sharing

We do not sell your personal information.

We may share information with:

  • Your employer or organization using Smartflow
  • Authorized distributors or business partners
  • Cloud hosting providers
  • Payment gateway providers (if enabled)
  • Logistics or delivery partners (where required)
  • Technical service providers
  • Government authorities when legally required

All third parties are expected to protect your information appropriately.


6. Data Storage and Security

We implement commercially reasonable administrative, technical, and physical safeguards including:

  • Secure encrypted communication (HTTPS/TLS)
  • Authentication controls
  • Role-based access controls
  • Server security monitoring
  • Regular backups
  • Access logging
  • Limited employee access

While we strive to protect your information, no method of electronic storage or transmission over the Internet is 100% secure.


7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Maintain business records
  • Resolve disputes
  • Comply with legal obligations
  • Enforce our agreements

After retention is no longer necessary, information may be securely deleted or anonymized.


8. User Responsibilities

Users are responsible for:

  • Maintaining the confidentiality of their login credentials.
  • Providing accurate information.
  • Keeping their devices secure.
  • Logging out after using shared devices.
  • Reporting unauthorized access immediately.

9. Children’s Privacy

Smartflow is intended for business use and is not designed for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to delete such information.


10. International Data Transfers

Your information may be stored or processed on servers located in countries other than your own.

Where such transfers occur, we take reasonable steps to ensure that your information remains protected in accordance with applicable laws.


11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account information
  • Request deletion of eligible information
  • Request restriction of processing
  • Object to certain processing activities
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.


12. Cookies and Tracking Technologies

The mobile application itself generally does not use browser cookies. However, Smartflow or its integrated services may use technologies such as:

  • Authentication tokens
  • Local device storage
  • Analytics identifiers
  • Crash reporting tools

These technologies help improve security, functionality, and performance.


13. Third-Party Services

Smartflow may integrate with third-party services such as:

  • Cloud hosting providers
  • Push notification services
  • Payment gateways
  • Analytics providers
  • Mapping services
  • Barcode or QR code libraries
  • Customer support tools

Each third-party provider has its own privacy practices governing the information it processes.


14. Account Termination

If your account is deactivated by your organization or deleted, certain information may continue to be retained where necessary for:

  • Legal compliance
  • Audit purposes
  • Financial records
  • Fraud prevention
  • Business continuity

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will become effective once the revised Privacy Policy is published within the App or on our official website. Continued use of Smartflow after such changes constitutes acceptance of the updated Privacy Policy.


16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Spinfocom

Email: suport@spinfocom.co.in

Website: https://www.spinfocom.co.in


17. Compliance

This Privacy Policy is intended to align with applicable privacy and data protection principles, including, where relevant:

  • India’s Digital Personal Data Protection Act (DPDP Act)
  • General Data Protection Regulation (GDPR) principles
  • Google Play User Data Policy
  • Apple App Store Review Guidelines

The exact rights available to you may vary depending on your country or applicable laws.


18. Consent

By installing, accessing, or using Smartflow, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, and storage of your information as described herein.